Los Angeles, CA
A Los Angeles personal injury law firm was losing prospective clients to competitors who could respond faster. Their intake process required a 48-hour wait for a callback, case research was done manually by associates billing non-productive time, and their digital presence had them invisible for the high-value "personal injury lawyer Los Angeles" search terms their ideal clients were using.
We built a 24/7 intake platform with an AI-powered case evaluation tool that gave prospective clients an immediate assessment of their case viability — capturing leads at their highest moment of intent. An AI case research assistant gave associates rapid access to relevant precedents and filings. A secure client portal replaced email communication for documents and case updates.
Mapped the complete client acquisition and case workflow to quantify the time cost of manual intake and research processes.
Built the intake AI that assessed case viability based on injury type, liability factors, and insurance coverage — giving prospects immediate guidance.
Developed the AI case research tool and secure client portal with document management, case timeline, and attorney communication features.
Executed a comprehensive local SEO strategy targeting high-value personal injury search terms across Los Angeles, achieving top-5 organic rankings within 6 months.
AI case evaluation reduced intake from a 48-hour callback wait to immediate online assessment and same-day follow-up.
Associate hours freed from manual intake and research redirected to billable case work increased firm revenue 35%.
Digital documentation and secure portal ensured 100% compliance with California State Bar communication and confidentiality requirements.
Improved digital presence and 24/7 intake capability grew new client volume 42% in 12 months.
“People who are injured need answers immediately. Being the first firm to give them a real response — even at 11pm — has made us the firm they choose.”
Let’s discuss how Calidigi can deliver results like these for your industry — with a custom strategy built around your goals.