Riverside, CA
A Riverside plumbing company was losing emergency jobs — their highest-margin work — to competitors because their after-hours phone line went unanswered. Dispatching was managed from a paper schedule on an office whiteboard, customer ETA communication required repeated phone calls, and invoicing happened days after job completion.
We built a complete field service platform — a 24/7 emergency capture system combining AI chat and live call forwarding, a GPS-enabled technician dispatch app with real-time customer updates via text, automated digital invoicing at job completion, and a local SEO strategy that placed them in the top Map Pack position for Riverside emergency plumbing searches.
Analyzed 6 months of missed call logs to quantify revenue loss from unanswered after-hours emergency requests.
Built the AI emergency triage chatbot and configured live call forwarding with escalation rules for genuine emergencies requiring immediate technician dispatch.
Developed the technician mobile app with job assignment, GPS tracking, customer notification automation, and digital job completion documentation.
Executed an aggressive local SEO strategy targeting Riverside and surrounding communities, achieving top-3 Map Pack position for emergency plumbing search terms within 4 months.
24/7 digital capture converted previously lost after-hours emergency requests into booked jobs.
GPS dispatch optimization and real-time traffic routing increased on-time arrival rate from 81% to 98%.
Capturing lost emergency work plus improved local SEO visibility drove 45% revenue growth in 12 months.
Automated customer updates eliminated 70% of inbound status-check calls to the office.
“Emergency plumbing is where the real money is. We were letting that work walk out the door every night. Now we capture it all.”
Let’s discuss how Calidigi can deliver results like these for your industry — with a custom strategy built around your goals.