Sacramento, CA
A Sacramento senior care provider was managing family communication through phone calls and paper documents — creating compliance risks, frustrated families who wanted real-time updates on their loved ones, and an administrative burden that consumed caregiver time that should have been spent on care delivery.
We built a secure family communication portal giving families real-time access to daily care logs, medication records, and incident reports. A caregiver scheduling AI optimized shift assignments based on resident needs and staff certifications. Automated compliance tracking flagged documentation gaps before they became regulatory issues, and digital incident reporting replaced paper forms entirely.
Mapped all regulatory requirements against current documentation practices to identify compliance gaps and administrative inefficiencies.
Designed a HIPAA-compliant family portal with role-based access, ensuring families see relevant information while protecting resident privacy.
Built the caregiver scheduling AI and automated compliance tracking system, integrating with existing resident management software.
Trained all caregiving staff on the new digital documentation tools, launched the family portal with onboarding support, and monitored compliance metrics daily for the first 60 days.
Digital intake forms and AI-assisted assessment reduced new resident intake time from 3.5 hours to 2.4 hours.
Automated compliance tracking eliminated documentation gaps, achieving a 100% compliance rate on all state regulatory audits.
Family satisfaction rating improved to 4.7 stars as real-time portal access reduced anxious phone calls by 60%.
Administrative time per caregiver decreased 45%, redirecting hours toward direct resident care.
“Families used to call us constantly because they had no way to know what was happening. Now they check the portal and feel connected. Our staff can focus on the residents.”
Let’s discuss how Calidigi can deliver results like these for your industry — with a custom strategy built around your goals.