San Francisco, CA
A 12-clinic regional medical network was losing patients to competitors offering better digital experiences — online booking, instant communication, and mobile access to care. Their fragmented scheduling systems, phone-only intake, and zero digital follow-up were creating friction that drove patients away before a first appointment was ever booked.
We built a unified AI-powered patient intelligence platform covering all 12 clinics — predictive scheduling that fills cancellation slots automatically, an automated follow-up engine for pre and post-visit communication, a HIPAA-compliant mobile app with 24/7 AI triage chat, and a centralized analytics dashboard giving clinic managers real-time visibility across every location.
Mapped all 12 clinic workflows, identified the highest-friction points in the patient journey, and audited existing technology to determine what to keep, replace, and build.
Designed a HIPAA-compliant cloud architecture integrating with existing EHR systems, built the AI scheduling model on 3 years of historical appointment data, and created the mobile app wireframes.
Developed the patient portal, mobile app, AI triage chatbot, and automated communication workflows — then integrated with all 12 clinic management systems through a unified API layer.
Rolled out clinic by clinic over 6 weeks, trained staff at each location, monitored performance metrics daily, and optimized AI scheduling parameters based on real appointment outcomes.
Online bookings increased 47% within 90 days of launch as patients switched from phone to the digital portal.
Automated reminders and AI-driven rescheduling reduced no-shows from 22% to 14% across all clinics.
The AI triage chatbot now handles 68% of after-hours inquiries without human intervention.
Average Google rating improved from 4.1 to 4.9 across all 12 locations within 6 months.
“Calidigi transformed how our patients experience our clinics from the moment they search for us online to after their appointment. The AI platform has become the backbone of how we operate.”
Let’s discuss how Calidigi can deliver results like these for your industry — with a custom strategy built around your goals.