Los Angeles, CA
A single-location dental practice in Los Angeles had strong clinical reputation but near-zero digital presence — no Google Business Profile optimization, no online booking, and a recall system that relied entirely on manual phone calls. New patient volume was flat for three years despite being in a growing neighborhood.
We built a complete new patient acquisition engine — a high-converting website with online booking, an optimized Google Business Profile that placed them in the local Map Pack, an automated recall and reactivation system that replaced phone-only outreach, and a before/after gallery that built visual credibility for prospective patients researching cosmetic services.
Audited all online touchpoints — Google Business Profile, website, reviews, and local citations — to establish a baseline and identify the highest-impact improvements.
Rebuilt the practice website with mobile-first design, integrated online booking with insurance verification, and created service pages targeting LA neighborhood keywords.
Optimized the Google Business Profile with weekly posts, photo uploads, and a systematic review generation process that moved the practice into the top-3 Map Pack position.
Implemented automated text and email recall campaigns replacing manual phone outreach — increasing recall rate from 42% to 85% within 4 months.
New patient volume grew 63% year-over-year, driven primarily by Google Maps and organic search.
Patient recall rate jumped from 42% to 85% with automated multi-channel reminder sequences.
Google review count grew from 31 to 140+ reviews with an average rating of 4.8 stars.
Total practice revenue grew 52% in 12 months, with cosmetic services accounting for the largest share of new revenue.
“We went from getting maybe 8 new patients a month to over 25. The online booking system alone has saved my front desk hours every week.”
Let’s discuss how Calidigi can deliver results like these for your industry — with a custom strategy built around your goals.