San Diego, CA
A San Diego tour operator specializing in California and Baja California experiences was losing online bookings to platforms like Viator because their own booking process required email exchanges, phone calls, and 48-hour response times. International visitors — their highest-value segment — struggled with the non-digital booking process and often gave up before completing a reservation.
We built an AI-powered itinerary builder that let visitors design personalized multi-day experiences based on their interests, group size, and budget — then book instantly with multi-currency checkout. Real-time availability integration eliminated the manual exchange. A mobile-first tour app provided guided experiences, offline maps, and live tour guide messaging.
Analyzed where international and domestic visitors dropped out of the booking funnel and what friction points caused them to book through OTA platforms instead.
Built the AI itinerary recommendation engine and instant booking system with real-time availability, multi-currency pricing, and digital waiver collection.
Developed the iOS and Android tour companion app with offline maps, guided audio content, and live guide communication.
Built a multilingual digital marketing strategy targeting international travelers planning California visits through Google, travel blogs, and social platforms.
Instant booking capability converted visitors who previously gave up on the manual process, growing bookings 89%.
Multi-currency checkout and multilingual content drove 65% growth in international visitor bookings.
Systematic post-tour review generation drove TripAdvisor rating to 4.9 stars and top-5 San Diego attraction ranking.
End-to-end booking time dropped from 48 hours average to under 8 minutes with instant online confirmation.
“We were losing international customers every day because they couldn't figure out how to book with us. Now they can plan and pay in their own currency in minutes.”
Let’s discuss how Calidigi can deliver results like these for your industry — with a custom strategy built around your goals.