San Jose, CA
A San Jose veterinary clinic had a loyal client base but was losing new pet owners to larger corporate vet chains that offered online booking and digital health records. Their recall system — reminder postcards — had a 31% response rate, emergency after-hours calls went unanswered, and they had no way to track pet health trends across their patient population.
We built a complete pet owner digital platform: a mobile app with AI-powered health tracking for each pet, online appointment booking with species and issue routing, a 24/7 emergency triage chatbot that handled after-hours inquiries and escalated true emergencies, and automated vaccination and wellness reminder sequences that doubled recall rates.
Mapped the complete pet owner experience from initial search to ongoing care, identifying every friction point between the clinic and its clients.
Built the pet health tracking app with AI wellness scoring, integrated with the clinic's practice management software for real appointment and record data.
Developed the 24/7 emergency triage chatbot and automated recall campaign system with multi-channel delivery — text, email, and app push notifications.
Optimized the Google Business Profile and Yelp listing, implemented a review generation process, and achieved top-3 local ranking for "veterinarian San Jose" searches.
Monthly appointment volume grew 71% as online booking attracted new clients who had never called the clinic.
Recall rate doubled from 31% to 64% as automated multi-channel reminders replaced postcard-only outreach.
Yelp rating reached 4.9 stars with 180+ reviews, making them the highest-rated vet clinic in San Jose.
Emergency after-hours chatbot handled 80% of urgent inquiries without requiring on-call staff.
“Pet owners are so worried when something is wrong with their animals. Having a 24/7 chatbot that gives them real guidance and books them in for the next morning has been transformative.”
Let’s discuss how Calidigi can deliver results like these for your industry — with a custom strategy built around your goals.